About - Arturo's Ristorante Italiano
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Amenities and More
Amenities
- Bar onsite
Dining Options
- Dinner
Top Reviews
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Have only been there three or four times. Food is good but the service has gone down hill. Like the owner and can appreciate her NY attitude but it's only cute the first time. Leave your dog upstairs and worry about the customers before your friends and staff. I walked in with my wife for a good dinner and honestly not so sure I will go back. Get your stuff together or get out of the hospitality business
To be brief: Horrendous. I have worked in 8 restaurants, one of which is the Del Bar in Wisconsin Dells, WI. A true 4 star restaurant, which Arturo's, sadly, is not. I understand that some people have unusually bad experiences at restaurants sometimes. I also have enough experience working restaurant jobs to know when an experience like this isn't chance. To further elucidate on the matter I will start with the service; The man who greeted us was curt, I wouldn't mind except for the fact that it is his job to greet customers and seat them. Sir, you're being paid to smile, it's not that hard. The waitress who helped us was inexperienced. Again, I wouldn't mind except for the unfortunate fact that she is working at a restaurant that claims to be high class and cannot make eye contact with her guests. I can understand that some people have anxiety or any number of issues that make it hard to deal with people; However, if that is the case she should either receive better training or work a job not involving customer service. We were sat outside. This is pertinent to a later event involving Judy, the boss. We were brought menus, water, and the waitress came over after a few minutes. I ordered Escargot as an appetizer. This is an easy dish. I love escargot, I know how it's made, how it tastes, etc... This tasted like acidic fish. Disappointment is not the word I'm looking for. It was so bad that if the waitress wouldn't have taken it off the ticket we would have left. We ordered our entrees; spaghetti for Daniel, Lobster ravioli for yours truly. both of these are VERY SIMPLE DISHES. Both came with a salad, with which Daniel ordered house Italian, I order creamy Italian. We got essentially the same dressing, which was not creamy Italian, and I certainly hope it wasn't the house Italian either. We got what I can only describe as ranch with vinegar mixed in. Not even quality vinegar. Needless to say, we couldn't eat the salads either. Not necessarily due to the horrid taste, but also in large part due to the Owner coming outside in search of her dog. A dog which, might I add, was wandering the restaurant with NO LEASH. I don't have health code memorized but I can't help but imagine there might be at least a CLAUSE about unattended animals in a restaurant. Daniel made an off joke about keeping the dog and the owner got rather in our faces about it. She was, as she said, from New York, so this didn't really bother me. she has an attitude, that's her personality, I can respect that. but she proceeded to sit with the table next to us and call us into the conversation randomly. It was not only off putting, but also rather rude and unprofessional. The entrees were brought out. I paid $28 for lobster ravioli. I got 5 pieces of Ravioli, a mouth-full of disappointment, and a memory I wish wasn't permanent. I paid $5.60 a piece. This was certainly not worth $5.60 a piece. They didn't mess it up, they didn't under-cook it, it was Aesthetically fine; However, when I pay $28 for a meal I expect a meal that I can't cook at home. I expect a flavor, ANY FLAVOR. I could have paid $2 for a can of Chef Boyardee ravioli and I would have gotten more food and better quality. As for Daniel's food... He is a Google Travel Guide, his review should be rather high on the list, and he had some of his own unique observations detailed in his review. Come here if you want to feel so high class you're uncomfortable critiquing the food, service, or sanitary conditions.
I would've left a 0 star review if it was allowed. I'm still sick from this experience. First and foremost, the owner Judy was walking around with no shoes on and her dog running between people's legs (the dog part I have no problem with because he was adorable.) She calls him toawrds her while I'm petting him, and I make the joke that I'm going to keep him. She then proceeds to tell me that I won't if I "want to walk out of the parking lot." I was put off by that to begin with. She then called me a young lady, which I'm not, and I asked her repeatedly to stop calling me that. She was remarkably disrespectful, and she was antagonistic. Now the waiter was a different issue. She refused to make eye contact, and was seemingly uncomfortable for the most part. She missed the ball on almost everything. But I digress. We started off with the escargot as the appetizer. And we should've left after that. It was A.) overcooked B.) bland as all hell. My boyfriend and I couldn't finish it, and sent it back. I decided to stay simple and order spaghetti, while he ordered lobster ravioli. The spaghetti came, and it was also over cooked. His dish came and wasn't the worst thing in the world. But paying $28 for a dish that has less than no flavor is insulting. I hope that I save at least one person a bit of money by typing this out because instead of paying $53 for disappointment and a stomach ache, you can go get yourself a bottle of vodka and bad delivery pizza, and you can still have money left over with a better experience.