At Monroe

Ariona (Ari)

3 months ago

★★★★★

Unfortunately, this establishment has declined in both quality and professionalism. The venue appeared extremely understaffed, which led to long delays and poor service. I waited nearly an hour for the bottle I purchased and had to repeatedly get up to locate staff just to receive assistance. I paid $150 for a bottle, which did not include sparklers, signage, or any acknowledgment, despite it being my birthday. When the bottle finally arrived, the chasers were served in small 8-ounce cups for a group of more than ten people, which was disappointing and inadequate. Additionally, I paid a $20 entry fee, which made the overall experience feel even more unjustified given the level of service provided. Overall, the experience did not meet professional standards, especially for the price. I was hoping to enjoy and support a Black-owned business, but the lack of organization, attentiveness, and customer care made this a very disappointing visit. I will not be returning and would not recommend this establishment to others .

Tomica Fortner

4 months ago

★★★★★

For it to be "unlimited" mimosas, but you have to catch a waiter to be served and even with that, they make you feel like your disturbing them. As far as the buffet, which is served by one individual, they are very stingy with the meats, giving one piece of chicken or fish when you only want these options. The atmosphere can be very uncomfortable and smokey as you can freely smoke whatever you desire. Eventhough this is a club, but I feel during brunch hours these type of activities should be limited.

Chuntell Wallace

a year ago

★★★★★

Sooooo, after arriving at 11:15am we were informed that they were not open! We stood outside for about 15 minutes before the "security guard " told us we could go in. After waiting another 10 minutes a woman appeared and informed us that children weren't normally allowed but since we had waited they would make an exception. She fumbled with the register for another 10 minutes or so before telling us "the register was not working " and could we cashapp the cost of the brunch!!! AKWARD We agreed, paid the $125 (2 adult, $40 3 kids $15 ) . After passing thru medal detectors we were told to sit anywhere we wanted. THE PLACE WAS COMPLETELY EMPTY except for a bunch of staff standing around, sitting around or smoking hookah. We attempted to get food from the buffet only to be told "they still weren't ready and they would let us know". We went back to the table and contemplated leaving but at that point we had already paid and invested 45 minutes! PISSED AND STARVING We asked if we could have our mimosas and AGAIN .....after waiting another 15 minutes the bartender called me over to the bar to pick up our drinks......which were in plastic cups! I asked if we could have them in glasses and she was nice about it and complied with my request. We were FINALLY told we could eat!!! Literally after waiting a solid hour!!!! We were served and when my grown daughter asked for two lamb chops the lady told her "it's 1 pet visit cause we ain't really got that much"!!! WOW I will say, even though the food was barley warm and the lamb was waaaaay overcooked, the rest of the food was pretty tasty! We all went back for seconds, the seafood pasta being my favorite 😍. YUMMY Overall, the atmosphere was adorable and the food good, we probably won't be back. Not sure why or how you have an adult only brunch but at least make that clear in your advertising. The wait was unacceptable, however the staff was polite and apologized repeatedly. I found it strange that literally NO ONE else showed up and when we left at 1pm, the place was still empty (except staff sitting around eating) Wierd and awkward. We probably won't go back unless invited by SOMEONE ELSE or unless it's for a specific event. BLACK BUSINESS OWNERS: DO BETTER!!!