About - Beijing Express
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Amenities and More
Offerings
- Comfort food
- Quick bite
- Vegan options
- Vegetarian options
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Atmosphere
- Casual
- Quiet
Top Reviews
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My recent experiences at Beijing Express have been incredibly frustrating. While the food might be the reason people walk in, the management and staff behavior are exactly why they will stop coming back. This restaurant is badly managed and lacks any sense of consistency or customer service. Inconsistent Policies and "Hidden" Charges It seems like they come up with a new policy every time I visit. On my first visit, the chili oil was free. The second time, I was suddenly charged for it. By the third visit, the pricing became even more unreasonable. The most frustrating part was being charged a "hefty" amount just for asking to replace meat with tofu. In previous visits, this substitution was handled without an extra fee, but now they use it as an opportunity to overcharge. There is no transparency in their pricing, and it feels like they are making up rules as they go. Arrogant Staff and Poor Service The staff here are remarkably arrogant. They don't seem to care about talking to customers properly or addressing concerns about the shifting policies. Instead of being helpful or explaining the changes, they are dismissive and rude. It’s clear that customer satisfaction is not a priority for this team. Final Verdict Between the unpredictable "new policies" and the hostile attitude of the employees, I cannot recommend this place. There are plenty of other restaurants that value their customers and maintain consistent pricing. Save your money and go somewhere where you are treated with basic respect. PS - see the arrogant response from restaurant. Shows how they treat their customers. Good luck being the only Chinese restaurant in the world!
This place is a bit of a hidden gem. If you are a fan of chinese cuisine, dont be turned away by the dated exterior and appearance. The interior is comfortable and clean. The food is very good and the portions are more than enough for 1 person, in fact, 2 can usually eat from one meal.
Great food, quick service, food portion/price was perfect. We will stop in everytime we are in Birch Run.