About - Brasas Pancake House
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Amenities and More
Offerings
- Coffee
- Comfort food
- Healthy options
- Quick bite
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Atmosphere
- Casual
- Cozy
Top Reviews
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Really good hospitality. Everything is clean. Food is delicious.
I had a very disappointing experience at Brasas. From the start, the service was unorganized and frustrating. I asked one waitress to take our order, but she refused and said someone else would — even though there were only two servers working the nearly full dining room. The wait to place our order was far too long. We arrived at 11am and left at 1pm, 2 hours I even saw another customer walk in, eat, and leave before our food ever arrived. It felt like only one waitress was actually working, while the other mainly stood around chatting, picking up dishes, and organizing things. What made it worse was how differently we were treated compared to other tables. The waitress was enthusiastic and attentive with certain patrons, but dismissive and short with us. She even reached across me to grab plates without saying a word. When our food finally came — almost an hour and a half later — the waitress explained that the chef had messed up our order. Even then, the food didn’t come out together, so some of us had to wait while others already had their plates. It completely ruined the meal, since we couldn’t even eat together after the wait. No compensation just a sorry 😐 The food itself was nothing special — mediocre at best — and definitely not worth the long wait or the bill for four people. Honestly, I’d get faster and friendlier service at the McDonalds drive-thru.
Our first time here and everything we ordered was very good. We sampled the pancakes, biscuits and gravy, eggs (scrambled and over medium), hash browns, French toast, sausage and bacon. The service was top notch; warm, friendly, and attentive. Prices are very reasonable for all the food we got. We’ll be back.