About - Bur Dubai Restaurant - Sri Lankan Restaurant
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Amenities and More
Offerings
- Coffee
- Late-night food
- Quick bite
- Small plates
Accessibility
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Atmosphere
- Casual
Top Reviews
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I had a very disappointing experience at this restaurant in Bur Dubai. The service was extremely poor, especially from one staff member (a lady) who spoke very rudely and used inappropriate language when التعاملing with customers. She clearly lacks basic customer service skills. I would rate the service zero. This kind of behavior is unacceptable, especially in a place that should respect all customers regardless of background. It felt very disrespectful and unwelcoming. In addition to the bad service, the quality of the food was also very poor. I had a similar negative experience when I dined here previously as well, so this is not a one-time issue. Management seriously needs to address this problem. Staff should be trained to communicate politely and professionally, and customer satisfaction should be a priority. Lady name deepa saku Man name Roshan mahesh
We ordered cheese kottu parata from Bur Dubai Kandy (Sri Lankan Shop), and the food had a very strong, unpleasant smell. It was so bad that we could not eat it at all. Food with such a smell clearly indicates poor freshness and handling. When we went to the restaurant to explain the situation, the owner lady reacted angrily and shouted at us instead of listening or addressing the concern calmly. This was extremely unprofessional and disappointing. Customers expect fresh food and respectful treatment. Unfortunately, this experience showed a serious lack of both. We cannot recommend this place based on how this situation was handled.
This was one of the worst food experiences we have had. We ordered cheese kottu parata from Bur Dubai Kandy (Sri Lankan Shop), and the food delivered to us was spoiled. It had a strong foul smell and was clearly unsafe to consume. Serving spoiled food is a serious health risk and reflects very poor hygiene standards. What made the situation even worse was how it was handled. When we went back to the restaurant to raise the issue, the owner lady reacted in an aggressive and hostile manner, shouting at us instead of offering an apology or a solution. Such behavior toward customers is completely unacceptable and highly unprofessional. Food safety and respectful customer service are basic expectations. Unfortunately, this establishment failed in both areas. Based on our experience, we cannot recommend this place to anyone who values hygiene, quality, and proper customer treatment.