About - Capone's Italian Eatery Irondequoit
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Amenities and More
Offerings
- Comfort food
- Late-night food
- Organic dishes
- Small plates
- Vegetarian options
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Top Reviews
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placed an online order on 5/29/26 for a 4:15 pickup (order was placed around 2pm). ordered 2 subs, 1 calzone and 1 pizza. this order was specifically placed for 4:15 because we wanted to have time to eat before leaving for buffalo at 5:30. we arrived to the store at 4:15 and were told that the tag just printed and that our order was just being made, it would be 15-20 minutes. OK - i worked in food for 5 years and understand stuff happens. 20 minutes later, the calzone is brought out to us. we walk to the counter for the rest of our order and only the subs are there. no pizza. apparently our pizza was accidentally given to another customer who had already left. cashier told us it would be 5 minutes or so (even though it takes much longer than 5 minutes to make a pizza and cook it….) it is now 5pm and our order is still not ready. keep in mind, we have not been told sorry once by the staff or offered anything. my mom went up to the counter ready to ask for a refund, and our pizza finally came out. 45 minutes after it was supposed to be ready. my mom made a comment to the staff about the wait time (as i’m sure any other customer would if they had to wait 45 minutes past a scheduled pickup), and was again told that the tag printed out at 4:15 and there was miscommunication. to not even be offered any credit/partial refund/extras with the order is absolutely ridiculous. it’s unfortunate that their food is very good but their service and handling of the situation was not. very frustrating experience. in my food service experience, which was a very similar style restaurant to capones, we always made sure to offer our customers something in a situation like this. disappointing
We were greeting with friendly smiles and very good looking crew! My friend loved her chicken parm with vodka and pesto sauce. They missed the mark on my EXTRA LARGE Supremo pizza as I requested EXTRA SAUCE so pizza was a bit dry for mom and I but will definitely be back! Thank you!
My wife and I visited the new Capone’s in Irondequoit and decided to sample a variety of menu items. I ordered the vodka chicken parmesan sub with a pesto drizzle, which was outstanding—easily one of the best I’ve had. We also took home a few pizza slices to try, including the Siciliano a Sicilian-style, which was excellent with a perfectly balanced crust and flavor. In addition, we tried the “plate” pizza, inspired by the classic trash plate, and it was a creative and delicious take on a local favorite. The vodka sausage pizza was another highlight, offering rich flavor without being overwhelming. Overall, the food was exceptional across the board. If you have the opportunity, I highly recommend visiting this new Capone’s location—it’s well worth it.