Choco Mania Cafe

Jamil Ahmed

2 months ago

★★★★★

Absolutely unacceptable experience at Chocomania in Sterling Heights. I ordered a strawberry cup and asked to substitute Nutella instead of milk chocolate. I was told there would be an upcharge, which I agreed to. When I saw how little Nutella was actually put on the strawberries, I asked for a bit more and was told it would be another $2. At that point it felt like I was being nickel and dimed for every spoonful. In total, I paid $25 for a small cup of strawberries with a very minimal amount of Nutella. The portion size does not match the price whatsoever. What made it worse is the quality. Most of the strawberries were visibly bruised, mushy, and some were outright rotten. For a dessert shop charging premium prices, serving fruit in that condition is completely unacceptable. When you are paying that much, you expect freshness and generosity, not tiny portions and spoiled ingredients. When I raised my concerns, the girl working there was rude and completely dismissive. There was no apology, no attempt to fix the issue, and no sense that she cared at all. That level of customer service only made an already bad experience worse. How can a business justify charging this much money for something that is clearly low quality and poorly prepared? Everything in this store is priced two to three times higher than similar dessert spots, and the product simply does not justify it. I walked out feeling taken advantage of. I will not be returning, and I would strongly suggest others reconsider before spending their money here.

Jenese Dorris

2 months ago

★★★★★

I’m giving this an honest review of one star because their customer service was terrible. I seen a video posted on social media of their ice cream being price, as six for nine.. the sales associate also confirmed that with me when walking in and I asked her how much the product was. I then had my kids pick out what they wanted, which was six each. Of the miniature fruit ice cream, then when I got to the register, she told me that the price is actually 12 for six. I therefore asked her then why did you tell me that they were one price and now changed it? She said that she was not working the week prior and didn’t know that change. I paid for the product because I did not want to disappoint the kids. Before I left, I did speak with another worker and then had said will you please change your social media pricing. She then explained to me that the distribution of the product was in such high demand so they changed the price again price was not listed. I was told a different price and then when I went to pay they changed it. My son also asked for a cup of water and they said I could buy a bottle of water. No thank you. You need to work better on your customer service and your pricing. I do not recommend. You can go elsewhere to get this ice cream and have a much better experience and much cheaper, terribly overpriced.

Moses

2 months ago

★★★★★

Most of the flavors here are really good, and you can tell they put effort into making their desserts taste unique and well-crafted. We enjoyed several items, though there were a couple that were a miss for us personally. Overall, the quality is solid, but the prices are definitely on the higher end for what you get. Still a good spot if you’re craving something sweet and don’t mind paying a bit extra.