About - Don Pancho
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Amenities and More
Offerings
- Alcohol
- Beer
- Comfort food
- Quick bite
- Small plates
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Atmosphere
- Casual
- Cozy
Top Reviews
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I’ve been going to Don Pancho’s Tacos for a long time, and unfortunately my experiences have continued to get worse. This is now the third time I’ve had issues with missing items in my order. When customers call to report missing food, the staff doesn’t handle it professionally—instead, they complain or make it seem like it’s the customer’s fault The service is also very disappointing. The waitresses are not welcoming or friendly, and the waiting time for food is extremely long. On top of that, they charge $1.25 for a single lemon, which honestly feels unreasonable. Another ongoing issue is their payment system. The card machines are often not working. On my last visit, I actually had to send money through Zelle to a waitress just to pay for my meal because they couldn’t run my card. What made this last experience even worse was that when we pointed out that three items from our order were missing, the owner make go into the kitchen area and threatened us instead of trying to resolve the situation. That was very unprofessional and uncomfortable. I’ve tried to keep supporting this place despite the repeated problems, but after this experience I can’t recommend it anymore. When you run a business, basic human quality and respect toward customers should always come first.
My boyfriend and I have frequented Don Poncho Tacos several times, especially on $1 Taco Wednesday. While we understand it gets busy, if you don’t arrive early in the day many menu options tend to run out. Unfortunately, our most recent visit was extremely disappointing. The cashier/hostess was rude and inattentive from the start. We were ready to place our order at the counter, but because we were dining in, she told us to sit down and then made us wait an additional 10 minutes before taking our order. When asked what we would like to drink, we requested a glass of water. Instead, about 10 minutes later, she brought bottled water, which we were charged for. After another 15–20 minutes, our food finally arrived. My order was correct, but my boyfriend specifically asked for no cilantro, and it was still included. The situation worsened when it was time to pay. As I handed over my card, I asked what the total was, since it wasn’t stated. The cashier did not respond. When my boyfriend repeated the question, she waved her hand in his face and continued talking to another employee in the back of the restaurant. Due to the excessive wait time, rude customer service, and incorrect order, I intentionally chose not to leave a tip. However, when I checked my account the next morning, I saw that the total charge had been adjusted to include a tip anyway. Because of the poor service and the unauthorized adjustment to the charge, we will not be returning or supporting this establishment going forward.
Authentic cuisine! They have the best Sopes!! Friendly, welcoming staff, great menu options and for a fair price as well! Only thing was the the wall behind our table had dried food or like a kid had thrown sauce on the wall. And no paper towels in 2nd bathroom. Other than this, I'd recommend this place for some delicious Mexican food!