About - Farooj Abo Alabed
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Amenities and More
Offerings
- Alcohol
- Comfort food
Accessibility
- Wheelchair accessible parking lot
Atmosphere
- Casual
Top Reviews
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Let’s start with customer service. the girl at the counter who takes your order for food is like a deer in headlights. She’s more concerned with checking her phone in front of customers instead of taking the correct order. She’s rude, has 0 customer service skills; not even a smile or greetings. She messed up my order & blamed it on me then the manager came over to me asking if I wanted to “change” the order & I explained to him - no she made a mistake because I said my order 3x to her to make sure she got it, but still messed it up. As the manager was fixing the order on the computer she didn’t apologize, then when he Walked away for a second instead of making sure everything was Fixed, including my refund, she just called the next customer and I have to be the one to tell her that I needed the refund and I guess the manager didn’t realize that either. After I got my refund, I waited another 15 minutes on top of the 25 minutes. I waited previously I ordered two potato sandwiches and when she handed them to me with two sauces, I expected her to at least give me a bag, but I had to ask. She gave no eye contact no have a good day nothing. Then, when I opened the bag, I realized that it had a hole in it so she took it back for me seemingly with an attitude, then asked me which bag do I want the same one or one with a handle. She hand me the clothes bag I mean, at least she could’ve opened the bag and put the food in there for me. Then today, I asked my boyfriend to pick up a sandwich for me. The same potato sandwich. As soon as I opened it, I smelled a really weird smell. It seemed fishy and stinky. I tried to ignore it and took a bite, but I couldn’t do it and they overstuffed it with so much potatoes. I barely could even swallow it. Then my boyfriend took a bite, and he immediately started choking and spit it out almost throwing up. The sandwich was also very soggy, not crispy at all. This place could be so great if they just hired people who actually cared about giving good service and good quality food. The first time I went there, the food was great, but then again, how hard can it be to make a potato sandwich? The workers do way too much socializing among each other. Maybe that’s why the service and food quality is horrible. I went there, dressed in pajamas, and all the men workers were just staring at me. They should be staring at the food they’re cooking. It’s just overall unprofessional, bad quality and bad service.
The mixed grill is very delicious and I had the grilled whole chicken it was the best I had ever! Rose took my order and she was so kind and very welcoming!
Excellent food with a delicious smoky flavor. This is our second time visiting, and we really enjoyed it again. The staff is very friendly and welcoming. We’ll definitely be coming back!