Hai House

Anthony Fares

6 years ago

★★★★★

We heard rumblings of this place for a couple years so it was much anticipated. The restaurant itself is gorgeous, and I can see why it took so long to open. We had dim sum (shrimp gao, pork pot stickers, ribs), and a few entrees. The ribs were actually delicious but the dim sum itself was a bit underwhelming in terms of flavor. Which is absolutely no excuse for the pricing. The general tso chicken was good but it was definitely on the salty side. It needed a more sweet flavor to it. The fried rice tasted super soy saucy, lacked a richness in flavor also but it wasn't bad. Overall this place gives me more cocktail vibes rather than a true Chinese restaurant. Essentially it's regular american Chinese food wrapped i na very fancy restaurant. It did not do it for me.

Redmon Ramsaran

6 years ago

★★★★★

I write this with sadness as I’m so disappointed with this place. But these reviews are important and various members employed here asked me to speak up. We sat at the bar as it had open seating. Ordered drinks and food. I saw the young lady input everything. Our drinks were made fresh and served right in front of us. We waited almost two hours for our food, multiple went to check on it and when it finally came out it was a major disappointment. The food lacked everything. From flavor to being authentic. It was by far the worst “Asian” food I’ve ever had. It almost tasted like frozen grocery store food that was reheated. We even ordered an appetizer that never made it out until the bartender went back several times to check on it. Seems as though they lost the ticket or forgot the order and ended up rushing the order. Not to mention any of the requests made with the food was not even made. We told them to not even worry about it and cancel it. I did pay the bill but when asked how it was I advised that this was foods I wouldn’t even serve my dogs. I believe Andrea is the hostess at the front. She checked in with us and apologized and advised to call and speak with Manny the manager. I made two phone calls and haven’t heard back. With the rave reviews I saw a while back and looking at Hai Houses social media I just knew it would be amazing... however I learned they recently transitioned and had closed down for a while and reopened under new everything. The one positive thing I can say is that the two young ladies behind the bar that night (Christmas Night) are amazing and so sweet. They felt our pain and tried to do whatever to make it better. Unfortunately I do not recommend this place... not a good look for Palm Beach Island at all.

Jason Robinovitz

7 years ago

★★★★★

We were all pretty disappointed with Hai House. While our waitress was nice, she was barely trained and did not listen very well. She did comp a drink when she messed up the order. Unfortunately, our waitress had no idea what liquor was behind bar (she thought Don Julio was a bourbon) and did not carry a spirit's list. Further, she wasn't well trained on the tastes in the menu, i.e., she really couldn't describe the menu items very well. I shared the Peking Duck with a friend; it was good, but not memorable (Komodo in Miami was much better). For me, the most disappointing aspect was the bar. In this day and age, I don't know how a high end restaurant doesn't use large, clear, ice in cocktails, it truly boggles my mind. Further, the whisk(e)y selection was lack luster; a restaurant in Palm Beach should have an excellent selection. While I probably wouldn't complain if someone wanted to go there for dinner, I wouldn't choose to go back. I suspect that the Hai House will suffer the curse of every other restaurant that's shared that location, hopefully the next concept will get it right.