About - Hawaiian Grille
No description available.
Amenities and More
Children
- Good for kids
Service Options
- Dine-in
Top Reviews
See All Reviews
Food was ok but the service was terrible. They try to rip you off by adding an egg roll for another $1.15 and tried giving me a large soda when I just said soda. Never eating there again.
My husband and I made a purchase at the Hawaiian Grille restaurant located at 5461 Factory Shops Blvd, Ellenton, Fl 34222. Shortly after we began to eat, I noticed a piece of hair in the chicken. I immediately brought this to the attention of the restaurant manager. He pulled out roughly a 1in piece of black straight hair that was embedded, and cooked through the meet. Even though the owner was the one that forcibly pulled and extracted the embedded hair completely out of the meat, he looked at the hair and said it's longer than his, and thus does not belong to him. I pointed out that there are no other restaurants in the vicinity selling that particular tray, and since he himself pulled it out and verified that it was embedded in the meat its obvious that we did not planted there, not to mention it did not match my husband's nor did it match my hair. He became rude and agitated towards me raising his voice at me. Ultimately security got involved, and they too were baffled by his behavior. It was suggested that the best course of action was to file a report with the mall manager in which I did. Any rational business owner would had offered an apology, refunded, or offer to change out the plate. He did none of the above, but treated me with disrespect and contempt for bringing this matter up. The fact that he never made an attempt to rectify the situation indicates there will be no attempt on his part to ensure this doesn't happen again, not to mention this type of service carriers a health hazzard to customers.
It was ok. The flavor was a bit bland and the veggies were raw hard. I did still eat most of it lol Not many options at the outlet. Probably would eat there again.