Kendall House Inc

Stephan Walls

6 months ago

★★★★★

I stopped in for their Wednesday $4.99 Country Fried Steak special. The sign says nothing about “no substitutions.” I asked for a simple substitution, and the employee told me yes. But instead of talking to me, the manager went straight to the line and told them to make the meal the way he wanted — without telling me anything had changed. When I asked what was going on, he focused on insisting what wasn’t allowed, even though the system clearly accepts the change. The only thing he was willing to allow was gravy on the side, and even that turned into an argument. If you make a mistake, that’s fine — mistakes happen. But own up to it, communicate with the customer, and make sure it doesn’t happen again. That’s how good customer service works. Instead, the manager argued with me in front of customers and didn’t take any responsibility for the miscommunication. At that point, I simply asked for my money back. Overall, it was a disappointing experience — especially when simple communication and basic respect could have fixed everything.

white wookie

4 years ago

★★★★★

I made a truck load delivery here. I can't say enough about how great the experience was. The folks that unloaded me were very friendly and fast by reefer standards, especially considering they unload in the parking lot by hand. They offered to even buy me dinner, tho I declined due to my diet. This is the kind of customer that truckers want to go to. If your KFC is run by one of these franchise owners then you should make sure to support their businesses their good people. Thanks you Kendall house if I have the opportunity to run this load again I won't hesitate.