La Tingeria Alexandria

Jameka McElroy

a month ago

★★★★★

My partner and I were excited to make this our regular lunch spot after church, the food on our first visit had us looking forward to coming back. Unfortunately, our second visit will also be our last. I ordered two fish tacos, one shrimp taco, and a rice and bean mix, after specifically asking the cashier to clarify the difference between the combo and the mix. When our order arrived, I opened the side and discovered it contained meat. As a pescatarian, this was a problem, and notably, meat was not listed as an ingredient anywhere on the menu. I calmly returned to the window to explain the situation. What followed was one of the most frustrating customer service experiences. I was told the dish was pre-made. I asked if I could have rice alone — also pre-made with meat, I was told. No alternative was offered, and no apology was given. The cashier showed no interest in finding a solution. I took the initiative myself and found a side on the menu, the elote, priced the same or less than what I had originally ordered, and asked if we could do an even swap. Instead, I was rung up for an additional $4.99. When I asked for a refund on the rice and bean mix, I was flatly told no. When I asked to speak with a manager, I was told he wasn't there. I want to be fair: I understand that staff aren't always empowered to make these calls, and I don't place all of this on one employee. But the complete absence of empathy or effort to resolve such a straightforward issue was disappointing. My partner and I are long-time supporters of food truck culture and local small businesses. In our experience, that community prides itself on going above and beyond, especially for something as simple and reasonable as this. A quick apology and an even swap, or a refund for an item I couldn't eat due to unadvertised ingredients, would have been the bare minimum. None of that happened. We spent close to $50 between food and beverages that day. The food itself was good, but with this level of customer service, we won't be back — and we can't recommend others visit either. I hope the owner sees this and takes it as an opportunity to improve how situations like this are handled.

Mike Foreman

2 months ago

★★★★★

Has to be one of the best food trucks around, although permanently at the Port city Brewery. They have a large menu but we go there for their Birra, which they excel at. Birra is traditionally made from goat, and they have both beef and goat. Everything is good. Their tacos are as good as The Mexican Bakery (my usual goto place for tacos )

Andrea Caruso

2 months ago

★★★★★

Amazing! The chciken tinga quesadilla is spectacular. Good tacos too, small tortillas but big fillings. Need to try the fish tacos It's a food truck, so the atmosphere is hard to judge - it's in the courtyard of the brewery