Mainland Heart Consultants

Jason H

3 years ago

★★★★★

Kindness, compassion, patience, listening skills are not found in Dr J (don’t know her full name). This woman is over worked and doesn’t have time for new patients. 1 1/2 hours in the waiting room, nurse told us “this is normal if you want to see her”. I said “if this is normal maybe they could have let us know at the front desk” she replied “you have to ask how long the wait is, it’s not our policy to tell you how long it will be”. I was ok with that being new clients. We walked to the room and waited for 10 mins. She came in with fake friendliness saying hellos. She proceeded to not allow my mom to speak. Constantly cutting her off, talking over her and saying “ya ya ya ok ok ok”. I said “ excuse me, my mom left her other drs because she felt she wasn’t being heard” while I was speaking she kept saying “ya ya ya ok ok ok”. I said “ is there any chance you could just listen to what she has to say and respond after she’s done speaking?”. She slammed her hands down and with a fake smile and aggression said “I’m not your doctor, this isn’t going to work, I’m not your doctor”. Look everyone has a bad day but this was the first time visiting her. She remained hostile and walked out of the room, my mom said “is this goodbye” she said “yes” and left. She has a “reputation” for “being the best” in my opinion she is unprofessional and immature. Cool you got a diploma, you are letting your “popularity” get to your head. I wonder how many people she does this to and they’re to afraid to speak up. Sad