About - Panda Express
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Amenities and More
Offerings
- Comfort food
- Quick bite
- Small plates
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Atmosphere
- Casual
Top Reviews
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I’ll admit, I do enjoy the affordable food, but the customer service—specifically from management—needs improvement. The general manager, Teddy, wasn’t rude, but he was very unaccommodating given the situation. Yesterday, I placed a large order totaling about $35 through a delivery service. When the food arrived, several items were missing. I called the restaurant to report the issue, and the gentleman I spoke with (who was not a manager) handled it exactly how a manager should. He asked for my name and instructed me to provide a “secret word” when I came in to pick up the remake. When I returned today, following the instructions I was given, Teddy told me I needed to present a receipt. I explained that I was never told to bring one—only to give my name and the secret word. However, Teddy refused to remake my order and repeatedly insisted on a receipt. It wasn’t until I contacted corporate that he finally became cooperative and began preparing the replacement order. In a situation like this, customer satisfaction and maintaining a good reputation should come first. The order should have been remade, and any necessary follow-up could have been handled internally with staff afterward. Making things difficult for a customer—especially in front of other customers—was unnecessary. The issue isn’t the employees, but rather the lack of proper management approach in resolving customer concerns.
Awesome service & fresh food from this Panda Express, will be our go to now. Staff were amazing! Tasty dishes!
The nicest staff I have encountered at a Panda Express! Everyone was working hard and everyone was polite.