About - Pet Spa
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- Wheelchair accessible parking lot
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Five stars 😍 I took my 1 year old dog here for the first time and all i can say I am highly satisfied. He looks so cute the groomers did a great job. They were very patient, have great communication and overall very nice and amazing service. We will definitely be going back !
I’ve been taking my dogs here since I wasn’t even old enough to pay and take care of my dogs. Since I was little I noticed they would come back shaking and timid but truly just thought dogs hated being groomed. My dad and one of my dogs died and I began to pay and take my eldest dog there (who I should point out is difficult). They always groomed him well and I noticed he’d be in a cage which was fine because again, I know my dogs behavior. Therefore, now as an adult with my additional Pomeranian, I take her there as well since they groom well and it’s easier to take her to the same groomer. They groomed her amazingly well up until a little under a year ago when I realized she was semi shaved and he said she was extremely matted. I understood because I am a first time mom who has a baby with high separation anxiety and was only a couple months old. Getting back into the groove of life with a baby, we took her back there a couple of months later and the grooming was taking longer than expected. So I called them and asked to see if everything was okay. And the owner, the male, said that they’d be ready soon and that she again was matted behind her ears. I told him that’s strange and he was getting snarky with me saying that I have to brush her. I told him I understand but with a baby I’m not able to brush her everyday. And he would cut me off and continue to reprimand me. I told him that last time she was shaved which could also be a factor in her matting (which if you know anything about poms, they CANNOT be shaved because of their double layered coat) and he said no, but I have pictures of what she looked like. My husband went to pick her up because I was home with the baby and I couldn’t confront him and show him the pictures. For this experience I will not bring her back. I understand that as a dog owner I should do better but if you’re a first time mom who’s baby has separation anxiety you will not understand how minimal time you actually have. HOWEVER, groomers should not judge a home. I would have paid even MORE money to have the time and effort put to her getting brushed because I fully understand the hard work it takes being that I groomed my dogs (3) and my family’s dog (1) in the past. Nonetheless, that was no way to address a situation nor talk to a customer NOR shave a dog without the owners permission. I would’ve just picked her up, saved my self money and done it myself if he didn’t want to put the effort. Unfortunately, they lost my business and I now have to find new groomers. If you’re around the area, Bark Fine is a small grooming business who takes their time with the dogs and do not believe in cages and I will be returning to them. I will add, that if her ears were matted why shave her entire body?? **Below is the first picture after an amazing grooming with them. The second picture is the first time I noticed she was slightly shaved and the last one is this last time when they shaved her without my permission
I love this place. I've been bringing my dog here for over ten years. I never had a complaint about them