About - Pontoon Saloon
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- Beer
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- Wine
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We got there and there was one bigger party in the dining room finishing up and maybe one couple outside. Another couple came in after us. We were greeted and asked about drinks after the couple who arrived after us... no big deal. We order a butterfly shrimp basked and two 20 count wing orders. I don't know what happened but it took 30-40 minutes for the shrimp to come out. I'm a server, this is pretty unacceptable, especially with no comp, discount, maybe even 2 more (small) shrimp? Then we watched as our wing ticket printed 45 minutes after ordering those. Again, there were only 6 guests in the restaurant and nobody noticed the last couple's food never went in or made it out of the kitchen? We asked about the wings, our server said they were being tossed in sauce now!... 5-10 more minutes pass. Our buffalo wings were visibly older wings that had been reheated and sauced... our garlic Parmesan wings were fresh though when they came out another 5 minutes later. No condiments came on the trays or were given to us in advance. We had to wait another 5 minute to get the bleu cheese for our very late food because our server needed to be out on the patio instead of making sure we were okay after being incredibly disappointed. When we were finally trying to enjoy the food, server came over and started washing dishes right in front of us at the bar. Will not be returning.
This was our first visit. After reading all the good reviews on the local word-of-mouth page, my boyfriend wanted to try the wings. He ordered 10 wings with the "shipwrecked" sauce. He said they were nice-sized wings, and the sauce was awesome. I ordered the classic burger, which was cooked perfectly! It's a good-sized burger, but for the price, I think fries should be included, not an upcharge. We ended up sharing a basket of fries, which was a much better deal. Our server, Gina, was great. She made recommendations and suggested we come back again on Tuesday for their made-to-order pizza, which we will definitely do. This has a local dive vibe, but the food is good and fresh. We will definitely be back to try the pizza.
Food is always good but the waitress is very unorganized. Can't go in with a group and pay different tabs. She gets so confused and for some reason over welmed. And makes comments. This is the 3rd time we've had her and she really doesn't have the best customer service at all. My husband asked for a box and she looked at him like it was a big issue. So I went inside to get it myself. The last time we went we had a different waitress and she was very nice and accommodating She got a very nice tip from each person. The other lady with pig tails . You could learn a few things from her. Be kind and professional.