About - Sugar Milk Cafe
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Amenities and More
Offerings
- Coffee
- Comfort food
- Quick bite
- Small plates
Accessibility
- Wheelchair accessible seating
Atmosphere
- Casual
- Cozy
- Quiet
- Trendy
Top Reviews
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The service the cafe is amazing!! This is my second time in 2 weeks! The waitress even remembered my order and perfume! Lol! She is adorable, so kind. Next time I go I'm trying the food! Can't wait! See you soon!
I rarely write negative reviews because I understand that everyone can have an off day. However, today’s experience was clearly not just a bad day, and I left extremely disappointed with both the service and the quality of the food. I arrived in the morning when there were no other customers present, yet I waited about 15 minutes before anyone provided a menu. The server was on a personal phone call, and I had to wait for the call to end before being assisted, which felt unprofessional. When handed the menu, the menu was covered in food stains. Very dirty. I ordered a café de olla and was told it was cold but that I would be given a fresh, hot cup shortly. That never happened. Instead, I was offered a fresh cup only after I had already finished my meal, by then, it was no longer needed. There was a minor issue with how my eggs were cooked, nothing major but no one checked in on me. After waiting for some time, I had to approach the front counter myself with food in hand to ask if the eggs could be cooked a bit longer. I was met with confusion from the staff, which was uncomfortable as a customer. In addition I was served food on a cracked plate. Overall, I didn’t enjoy the meal and ended up not finishing the food or drinking the coffee. The total was $26.96, and while a tip was requested, the tipping system wasn’t working. Even if it had been, the level of service did not warrant one. I truly wanted this place to be a great addition to the community and was eager to support it. The owner seems like a genuinely kind and community-oriented person, which makes this experience even more disappointing. Unfortunately, based on today’s visit, I will not be returning. Tip to owners: Please have your employees not have their phones on them when on the clock. On going audio of what they were watching on the their phone instead of attending to the client or the restaurant. Perhaps this way they may keep an eye on the details that make a significant difference on a client’s food experience.
Absolutely love this place, it’s so cute inside! My daughter’s and I have visited quite a few times and we are never disappointed. The staff is welcoming, with great service. Everything we have ordered has been so good, Especially all the fun drinks we’ve had. I definitely recommend the Coconut Hot Chocolate! The best part is that it’s very affordable.