The Holiday Inn Big Rapids Restaurant

Justin Bierly

7 years ago

★★★★★

Maybe it was what I ordered, I was staying in the hotel so I went to this place for breakfast. The eggs came out with more butter on them then there was eggs. I guess if this is what you like this is your place this was not my preference. They were kind enough to give me free coffee since I only had one bite of the eggs and 1 bite of sausage. I thought I would give them a second chance so I went back for dinner. The food was extremely slow coming out and my chicken was very dry. My issue is with the quality of the food. The waitress and waiter were extremely nice and polite the whole time.

SHERRY EARNEST

7 years ago

★★★★★

We watched a waiter drop a used napkin, on the floor while clearing a table. Then for at least 30 minutes we watched 6 different wait staff walk over and around the napkin. One actually stepped over it, lifting her foot to avoid stepping on it. We could have made a drinking game out of it, but I didn't even have my first drink yet. Very slow service tonight. We had the all you can eat Fish dinner, which in the past has been very good, however tonight it was not very good at all, sorry to say. It took 45 minutes to get our meals too.

Kat “Kat”

8 years ago

★★★★★

We went to this establishment and placed a hold on a room to host a baby shower in. The staff was nothing but courteous and attentive, our waiter, Sean, was absolutely fantastic, going above and beyond what I expected. The food was served fresh and hot (we ordered two party platters) and drinks and waters were consistent. They offered their assistance in set up and take down and went out of their way to make sure we had everything we needed including ice and serving utensils. I definitely 10/10 would recommend and I hope to host more parties there in the future.