About - Tropical Smoothie Cafe - Grand Blanc
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Amenities and More
Offerings
- Healthy options
- Organic dishes
- Quick bite
- Vegan options
- Vegetarian options
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Atmosphere
- Casual
- Quiet
- Trendy
Top Reviews
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About half the time I get the Sunrise Sunset here it ends up not quite right. Not always reliable so make sure to taste your smoothie before you leave.
I’ve been an avid goer to TS. Today I walked in to pick up my usual PB crunch bowl order, although this location isn’t my usual go to one. As I waited for 5 mins for my food (I’ve gone here 3x only, and I’ve always had to wait for my food despite putting the order in 18 mins or so ahead of time) I got a bowl that was half full on one side, and less than half full on the other side. I approached one of the employees and asked if I can get my bowl filled up a little more, and she said she needs to speak to her manager. She called her manager and her manager said they’ve been overfilling and from now on, this is the new standard - that being, fill up to the white line only. So you’re telling me you use a bowl and fill up 35-40% of it??? After the phone call between the employee and manager, the employee did offer me an additional bowl with only the PB cream, but why if her manager said not to fill up any more? Why not just make it right from the get go instead of denying the right amount of food and ruining the day? I’ve been going to other local TS locations and this has NEVER been the case, and right after today’s incident I went back to the usual TS I go to and spoke to an experienced employee who looked at my pics and said “That’s not right and certainly not how we do it”. She then explained to me that they fill the PB cream to the orange line, and then add all the toppings on top of that, which is why I’ve always felt I’ve gotten a complete bowl that’s not half way full. I am contemplating taking this to my social media to educate people on what they would be getting (or not getting) at this location for their hard earned $. Hopefully the owner/manager will reach out to me and try to amend today’s incident. EDIT: I just got to work and coincidently, my wife got me a PB crunch bowl from TS because she knows it’s my favorite. Look at my last 3 pics (that’s the pic of the bowl my wife got me). See the difference (how much better and more full) the one my wife got me compared to what I got this morning?? Unacceptable!!!
The people making my smoothie wasted most of my smoothie by over loading it with ice when I ordered extra strawberry, extra banana, and added yogurt. I asked if I could have the extra so it didn't go to waste since I paid for extras. I got a rude comment from the girl making my smoothie. Got home and my chicken Bacon ranch is a sloppy mess. The tropical smoothie company should be embarrassed by these employees. Don't use this location unless you want them to waste what you pay for and your food to be a mess.