About - Cai
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Amenities and More
Offerings
- Alcohol
- Beer
- Comfort food
- Hard liquor
- Small plates
- Wine
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible restroom
- Wheelchair accessible seating
Atmosphere
- Casual
Top Reviews
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We have been to most of the dim sum restaurants in the area and our family always chooses to return to this one. You can tell that the majority of the patrons here are locals and the dishes are pretty authentic even though they did away with the carts.
Disappointing Experience – Won’t Be Returning Our group of four ordered our food at the same time, but the first dish to arrive — the salt and pepper fish — was cold. When we mentioned it to our waiter, his response shocked us: “Would you like me to microwave it?” He did end up removing that dish from the bill, which we appreciated, but the overall experience continued to go downhill. Later, after finishing a sticky rice wrapped in a grape leaf (which actually tasted great), I noticed a long piece of hair inside the leaf. Wanting to be fair and avoid any accusation of trying to get something free, we paid our bill before mentioning it. Ironically, my fortune cookie said, “Time is precious, tell the truth or you will lose precious time.” So I showed the waiter and said, “Look, I have to tell the truth — there’s a hair in my food.” His first response was, “No it didn’t come from here.” I reminded him I had already paid and just wanted him to tell the kitchen. He eventually apologized, but by then the experience was completely ruined. Between the cold food, poor response, and hygiene issue, we won’t be going back.
Delicious Chinese food great for groups and always fast and easy. They have amazing seafood that is always fresh. The best dim sum in Chicago as well.