About - Pho Le Lai
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Amenities and More
Offerings
- Coffee
- Comfort food
- Healthy options
- Quick bite
- Small plates
- Vegan options
- Vegetarian options
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Atmosphere
- Casual
- Cozy
- Quiet
- Trendy
Top Reviews
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I was very disappointed with my experience at their sharyland location. My first bad experience is when my food was served with a fly in it, which immediately raised serious concerns about cleanliness and food safety. When I brought the issue to the attention of the typing man who was acting as the server, cashier, and host, the only response I received was a question asking whether I wanted another soup. There was little concern shown for the situation or the inconvenience caused. My second horrible experience here is when the cup I was given appeared to have dust or dirt inside, and the glass looked like it had a buildup of soap residue that had not been properly rinsed. The restaurant also did not have any ice available, so my water was served straight from the tap at room temperature. Between the contaminated food, questionable drinkware, lack of basic beverage service, and poor handling of the complaint, this experience fell far below basic expectations for cleanliness and customer service. I hope management takes these concerns seriously and improves both sanitation practices and how customer complaints are handled.
Place was cute and calm. I went mid day to eat and it was wonderful. I got the Pho beef and it was really good. Large protion in my opinion. It wasn't the best pho ive had here in the RGV but its still good something warm and cozy for a long day of stress or running around
I really enjoy the food here, it’s genuinely delicious. However, in the past five months, I’ve gone about three times during their regular business hours and found the place closed. They don’t seem to update their instagram or post when they’re unexpectedly closed, which makes it frustrating especially after driving 20–30 minutes. It’s disappointing to arrive with a craving only to find the doors shut. I hope they can improve communication about closures because the food truly is worth the trip.