About - The Burrito Spot
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Amenities and More
Offerings
- Healthy options
- Quick bite
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Atmosphere
- Casual
Top Reviews
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went on Tuesday and everything was amazing katlyn the person who took my order was super kind and helpful the whole time. Great customer service and overall a really good experience. Definitely coming back!
I usually don’t leave reviews, but this experience really upset me. The customer service here needs serious improvement. The staff preparing the food were constantly talking and laughing, and it took about 10 minutes just to make a bowl and a burrito. It’s totally okay to laugh and talk at work, but if you’re going to do that, please make sure it’s not affecting the customer’s time or slowing things down. When they couldn’t hear what I was saying, they seemed bothered or annoyed instead of trying to help. I even tried to be friendly, make conversation, and smile, but was completely ignored. It’s disappointing because the food is good and this place has a lot of potential. However, the atmosphere makes you not want to come back. As a business owner myself, I truly believe you’re not just selling food, you’re selling an experience. I hope this is something that can improve because this place could be even better.
I honestly had slightly lower expectations since the service was just not it. But today was a different day like no other. One of the employees who just usually is neutral and serious seeming had just had a sudden change. Today as I walked in I was greeted with a hello welcome. Super out of the blue but surprised me as yet I did not expect for this boy to take my order calmly but super effort showing. Two of the other employees tried to chat with him but he told them to give them a minute as he was finishing up. I was surprised because he usually chats with them taking me unserious but today was a different day as he also wished me an amazing day. Everything was amazing. Food is just outstanding but this one particular boy has had a sudden change out of no where. I think the other employees called him Johnathan.. if I'm not wrong because I do have poor hearing. But I honestly cannot be more happier than this young man just becoming a 10/10 example of excellence service. Super sweet and super welcoming. I honestly don't know where this sudden change came from but I love it!!!! Keep up the good work!!!!!