About - The Grooming Den
No description available.
Amenities and More
Accessibility
- Wheelchair accessible parking lot
Top Reviews
See All Reviews
I have a chow chow,best cut I have ever had. Will bring my boy down from upstate New York.
I have been taking my dog there to be groomed for years the other day I called and I let the person know that I had a scheduled change because of a snowstorm on Monday I went through the whole explanation of what happened etc. I talk to the girl. I let her know that I could not get there early in the morning because I had physical therapy at 10. She’s like that’s OK. You can come later. We have one girl out and later will be better. I said well I won’t get there until 12-ish and she said that’s fine. I showed up today and she denied the conversation had a different explanation for everything that happened including the fact that I must’ve misunderstood that and she was apologetic at first. It was really OK. I had somebody willing to schedule. The next appointment wouldn’t have been till like next Saturday. I was hardly saying a word. I won’t say I didn’t say anything at all, but she kept apologizing and the next thing you know the owner is telling me to take it outside get out of here. I don’t have to come back the whole bit and whatever so definitely no respect and very rude to their customers. Ironically, this is not the first time this has happened where I was misunderstood and I’m saying me but technically if she should’ve said that she misunderstood because I spent so much time explaining to her that I couldn’t get there by 10 o’clock today so that’s why she’s getting a very low rating. They do a nice job cutting the dogs hair though I’ve had a lot of people rave about how good she looks in her haircuts, but I’m not gonna let them talk to me that way again like I said this is the third time where they have been rude they were doing the last dog. They really probably had enough time to do my dog as well but because they have this policy about not bringing your dog in later than 10 they refused one time in the past they refused regarding cutting my senior dogs’s nails. I never said when I was there I was talking about in the future, they said they didn’t take seniors and then they denied saying that to me so it’s not the first time and I don’t want to deal with liars. God bless anybody that reads this.
Did an amazing job on my two pups🥰 Fair pricing but you should definitely include a tip if you are pleased with their service.